PS7 Stopped Working...Any Suggestions?

Hi,

I've been using PS7 for at least 6 months and all of a sudden it stopped
working. Every other application on my computer works fine. When I open
PS7, the opening credits run, and the application opens all the way to
showing me the workspace and all of the toolbars. However, nothing works!
Nothing is clickable! When I control/alt/delete...I get: "Adobe Photoshop
(Not Responding)". I have reinstalled Photoshop twice, with no change. I
am running Win98 with 384MB RAM & 6gigs of free space on a PII. Thank you,
in advance, for your help.

Boog

 

Uninstall PS7, then reinstall. Somthing musta got hurt.

 

Phil: I reinstalled twice already...same result: non-responsive.
Thanks for your response, though.

 

Hi,
Uninstall PS7 again and the delete the folder in C:\Program
(Files)\Adobe\Photoshop7.0\
Then go to C:\Documents and Settings\User Name\Application
Data\Adobe\Photoshop\ and delete the folder.

Now restart your system and when started, try to install again. You will
have it running again!

pepe





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I've been using PS7 for at least 6 months and all of a sudden it stopped

Maybe try this:

- uninstall

- use a good registry editor and clean out each and every reference to
Photoshop in the registry. make a backup of the registry first. maybe
there's a setting there that is not getting deleted during the uninstall.

 

Thank you very much. I will give it a shot and report back ASAP.

 

Note for the future:
Make a backup copy of the registry BEFORE you install anything.
It only takes a minute and may help when (not if) these situations arise.

 

Hello All,
Happy New Year too !

You could also try resetting your photoshop preferences:
when you start up photoshop:
Hold down the keys:
Crtl+Alt+Shift
If you are re-installing photoshop - you should delete the folder where it
was
originally located as well - it may not over write any bad files in that
location by
default - thus using the same bad settings when you re-install.
eg: delete this folder via windows explorer - c:\program
files\adobe\photoshop 7
I would leave the registry alone - if you make a serious mistake there - you
will
be re-installing windows too.

Regards,
Davin
www.davin-photography.com

 

Unless you're using XP in which case you should make a system restore
point before installing the software

 

Thank you all for your suggestions. I have followed your advice exactly
and, unfortunately, I still get no response for PS7 after it opens. Any new
miracle ideas out there? I certainly need a miracle.

 

It sounds like a corrupted .dll that isn't getting uninstalled when
you uninstall PS. What are you using to do the uninstall?

 

I am using McAfee UnInstaller Online. They have an application remover that
has always treated me right in the past. It let's the native uninstaller do
it's thing first, then it comes in and lets you get rid of all the
extraneous stuff that's left behind. Thanks for your interest and ideas.

 

OK. Well that's fine but what you really need is an uninstaller on
your hard disk which monitors the install. That's the only way of
being sure that you kill everything when uninstalling. The McAffee
system is guesswork at best. At the moment, I have Norton System works
which contains CleanSweep (though I'll be ditching that at next
upgrade time since they've gone the activation route). I'd suggest
you hunt around for an install monitor, even if you have to check
everything m,anually afterwards to make sure (all software like
Cleansweep will produce a log file for you which you'll be able to use
as a checklist).

 

I often see previous or short-lived versions of Norton's System Works, which
includes CleanSweep, for less than the price of their stand-alone Virus
Scanner, which is bundled in System Works. LOL come to think of it, those
are some of the only spam emails I have ever gotten worth reading.

 

Do you have any other Adobe programs on your computer? It might be
something that is being shared. I remember I had a similar problem
with illustrator 10, and it turned out to be a corrupted font in teh
shared folder.