Response from Nikon on their piss-take upgrade to D3.

Discussion in 'Nikon' started by Dave, Aug 13, 2008.

  1. Dave

    Dave Guest

    I sent the following to Nikon about the D3 Buffer Memory Expansion
    option. Their response is below. I know there were a few spelling errors
    in my original post, but I've copied exactly what I sent them, and their
    response.




    ************** SENT TO NIKON *****************

    Subject: Why are Nkin taking the **** over the D3 upgrade?

    I'd just like to make that point that I feel Nikon are being very unfair
    in charging for "D3 buffer memory expansion".

    After paying this much for a camera, I think Nilon should have put the
    extra RAM in before shipping it. Memory is not that expensive these days.

    I gather in the US this is $499/ I've not seen a UK price from Nkon, but
    I've seen in Amateur Photographer this is £352 pounds, which is about
    45% more. This is really is taking the pee.

    IMHO Nikon should offer this free. Doing it in order of serial number,
    so those that bought the D3's first get upgraded first. I only bought my
    D3 last week, so I would be almost last on the list, but I think Nilon
    should do this free. Not take the mic out of people who have paid good
    money for a camera.

    So I have three questions.

    1) Is there any good reason the D3 was not shipped with this.

    2) Is there any good reason Nikon and charging so much for a couple of
    GB of RAM in the USA?

    3) Is there any good reason Nikon charge so much more in the UK than in
    the US?

    I can see how you will irritate a lot of processional photographers with
    this.

    Dave


    ****** Response from Nikon Europe Support. ******

    Subject: Why are Nkin taking the **** over the D3 upgrade?

    Dear David,

    Thank you for contacting Nikon Support. The upgrade has not been
    implemented in D3 cameras before because mainboards with extended buffer
    was not yet available. However it will not be installed in new cameras
    by default either - it will be an optional upgrade only.

    The upgrade does not consist on just RAM unit replacement - actually the
    buffer unit cannot be unsoldered and soldered back in the service centre
    and therefore the whole mainboard has to be replaced. This also adds a
    significant cost of labour to the cost of part alone.

    You can find more details on D3 buffer expansion in the link below:

    Title: D3 Buffer Memory Expansion Service
    URL:
    https://nikoneurope-en.custhelp.com...td_adp.php?p_faqid=25465&p_created=1216726798

    In regards to your third question, unfortunately I am not qualified to
    comment on Nikon's financial strategy and economic environment.

    If you require any further assistance, please update your incident and I
    will be happy to help you.


    Kind Regards,

    Aleksander Nowak
    Nikon UK Professional Support
    www.europe-nikon.com/support
     
    Dave, Aug 13, 2008
    #1
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  2. Dave

    Paul Heslop Guest

    Oh I can answer that one. EVERYBODY does it.
     
    Paul Heslop, Aug 13, 2008
    #2
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  3. Dave

    Dave Guest


    If a new car comes with leather seats, satellite navigation, a turbo,
    larger engine etc, then I can understand making these features optional
    as extra cost to build the card would be significant.

    In the case of a bit of memory in a D3, I can't see why Nikon just don't
    put it there to start with. The main cost associated with this upgrade
    is clearly the time it takes someone to take the camera apart and fit in
    the new board. If the board was built with the memory in the first
    place, the extra cost to manufacture the camera would be only $20 or so.
     
    Dave, Aug 13, 2008
    #3
  4. Dave

    Annika1980 Guest

    18 months? I thought that was Canon's schedule?
    Nikon has now managed to obsolete the D3 in only 4 months.
    The D700 will be the D3-killer.
     
    Annika1980, Aug 13, 2008
    #4
  5. Dave

    Annika1980 Guest

    I wonder why they didn't put it in the D1 years ago?
     
    Annika1980, Aug 13, 2008
    #5
  6. Dave

    Ken Hart1 Guest

    I've upgraded the sensor in my cameras many times over the years: every time
    an improved film comes out, I upgrade the ":sensor". The cost each time has
    only been a couple dollars. Pretty sweet for forty year old Canons!
     
    Ken Hart1, Aug 13, 2008
    #6
  7. Dave

    SMS Guest

    <snip>

    Early adopters understand that they often end up with a product at
    higher cost and/or with more technical issues. $500 isn't unreasonable
    for the upgrade.

    I think you're kidding about sending that e-mail to Nikon. It's so full
    of grammatical and spelling mistakes that it's guaranteed to be ineffective.
     
    SMS, Aug 13, 2008
    #7
  8. Dave

    Dave Guest

    Rather stupidly I did not compose it in OpenOffice or an email client
    first, but put it directly on their web site.
     
    Dave, Aug 13, 2008
    #8
  9. Dave

    Paul Furman Guest

    Perfectly legitimate explanation for the upgrade cost but not for why
    they don't just include it in the new models and charge $50 more.
    Perhaps they've already got a bunch built and when those are used up
    they'll start with a D3x.

    --
    Paul Furman
    www.edgehill.net
    www.baynatives.com

    all google groups messages filtered due to spam
     
    Paul Furman, Aug 13, 2008
    #9
  10. Dave

    ASAAR Guest

    Possibly, but the new, higher density chips may be much more
    expensive per GB. The high price may also be to discourage D3
    owners from upgrading unless they really could use the extra buffer
    memory. If all D3 owners want to upgrade, Nikon might have to hire
    many extra technicians in order to be able to return the upgraded
    cameras in a timely manner.
     
    ASAAR, Aug 13, 2008
    #10
  11. Dave

    John Smith Guest

    I agree fully with Waddling Eagle.

    Having worked in the high tech sector for 30 years, Nikon's response was a
    reasoned and professional reply to a whiny, immature, profane and spelling
    error-ridden childish tantrum by "Dave".

    Get over it, Dave, and go buy Canon if you're so darned upset.

    Besides, who really "needs" this memory upgrade? For heaven's sake, I can
    already shoot 52 or so Large/Fine JPG's in a single burst. Who NEEDS more
    than that? Only a very inexperienced shooter just blasting away and
    "hoping" to get a good shot. I call it the "machine gun approach" to
    photography. Certainly noting Atget, Adams, Steiglitz or Weston would have
    ever done. Or needed to. Then again, "Dave" probably has never even heard
    of these photographers... <s>
     
    John Smith, Aug 13, 2008
    #11
  12. [snip]

    This post is off-topic for this newsgroup, rec.photo.equipment.35mm,
    which is concerned with film cameras that use 35mm film, not digital
    cameras that look like 35mm SLRs.

    Please use an appropriate newsgroup for postings on digital cameras. One
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    --
    "Wikipedia ... it reminds me ... of dogs barking idiotically through
    endless nights. It is so bad that a sort of grandeur creeps into it.
    It drags itself out of the dark abyss of pish, and crawls insanely up
    the topmost pinnacle of posh. It is rumble and bumble. It is flap and
    doodle. It is balder and dash."

    - With apologies to H. L. Mencken
     
    David Nebenzahl, Aug 13, 2008
    #12
  13. This post is off-topic for this newsgroup, rec.photo.equipment.35mm,
    which is concerned with film cameras that use 35mm film, not digital
    cameras that look like 35mm SLRs.

    Please use an appropriate newsgroup for postings on digital cameras. One
    of the following groups would be a good place for such postings:

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    rec.photo.equipment.digital.point+shoot
    rec.photo.equipment.digital.rangefinder
    rec.photo.equipment.digital.slr
    rec.photo.equipment.digital.slr-system


    --
    "Wikipedia ... it reminds me ... of dogs barking idiotically through
    endless nights. It is so bad that a sort of grandeur creeps into it.
    It drags itself out of the dark abyss of pish, and crawls insanely up
    the topmost pinnacle of posh. It is rumble and bumble. It is flap and
    doodle. It is balder and dash."

    - With apologies to H. L. Mencken
     
    David Nebenzahl, Aug 13, 2008
    #13
  14. This post is off-topic for this newsgroup, rec.photo.equipment.35mm,
    which is concerned with film cameras that use 35mm film, not digital
    cameras that look like 35mm SLRs.

    Please use an appropriate newsgroup for postings on digital cameras. One
    of the following groups would be a good place for such postings:

    rec.photo.equipment.digital
    rec.photo.equipment.digital.point+shoot
    rec.photo.equipment.digital.rangefinder
    rec.photo.equipment.digital.slr
    rec.photo.equipment.digital.slr-system


    --
    "Wikipedia ... it reminds me ... of dogs barking idiotically through
    endless nights. It is so bad that a sort of grandeur creeps into it.
    It drags itself out of the dark abyss of pish, and crawls insanely up
    the topmost pinnacle of posh. It is rumble and bumble. It is flap and
    doodle. It is balder and dash."

    - With apologies to H. L. Mencken
     
    David Nebenzahl, Aug 13, 2008
    #14
  15. This post is off-topic for this newsgroup, rec.photo.equipment.35mm,
    which is concerned with film cameras that use 35mm film, not digital
    cameras that look like 35mm SLRs.

    Please use an appropriate newsgroup for postings on digital cameras. One
    of the following groups would be a good place for such postings:

    rec.photo.equipment.digital
    rec.photo.equipment.digital.point+shoot
    rec.photo.equipment.digital.rangefinder
    rec.photo.equipment.digital.slr
    rec.photo.equipment.digital.slr-system


    --
    "Wikipedia ... it reminds me ... of dogs barking idiotically through
    endless nights. It is so bad that a sort of grandeur creeps into it.
    It drags itself out of the dark abyss of pish, and crawls insanely up
    the topmost pinnacle of posh. It is rumble and bumble. It is flap and
    doodle. It is balder and dash."

    - With apologies to H. L. Mencken
     
    David Nebenzahl, Aug 13, 2008
    #15
  16. This post is off-topic for this newsgroup, rec.photo.equipment.35mm,
    which is concerned with film cameras that use 35mm film, not digital
    cameras that look like 35mm SLRs.

    Please use an appropriate newsgroup for postings on digital cameras. One
    of the following groups would be a good place for such postings:

    rec.photo.equipment.digital
    rec.photo.equipment.digital.point+shoot
    rec.photo.equipment.digital.rangefinder
    rec.photo.equipment.digital.slr
    rec.photo.equipment.digital.slr-system


    --
    "Wikipedia ... it reminds me ... of dogs barking idiotically through
    endless nights. It is so bad that a sort of grandeur creeps into it.
    It drags itself out of the dark abyss of pish, and crawls insanely up
    the topmost pinnacle of posh. It is rumble and bumble. It is flap and
    doodle. It is balder and dash."

    - With apologies to H. L. Mencken
     
    David Nebenzahl, Aug 13, 2008
    #16
  17. This post is off-topic for this newsgroup, rec.photo.equipment.35mm,
    which is concerned with film cameras that use 35mm film, not digital
    cameras that look like 35mm SLRs.

    Please use an appropriate newsgroup for postings on digital cameras. One
    of the following groups would be a good place for such postings:

    rec.photo.equipment.digital
    rec.photo.equipment.digital.point+shoot
    rec.photo.equipment.digital.rangefinder
    rec.photo.equipment.digital.slr
    rec.photo.equipment.digital.slr-system


    --
    "Wikipedia ... it reminds me ... of dogs barking idiotically through
    endless nights. It is so bad that a sort of grandeur creeps into it.
    It drags itself out of the dark abyss of pish, and crawls insanely up
    the topmost pinnacle of posh. It is rumble and bumble. It is flap and
    doodle. It is balder and dash."

    - With apologies to H. L. Mencken
     
    David Nebenzahl, Aug 13, 2008
    #17
  18. This post is off-topic for this newsgroup, rec.photo.equipment.35mm,
    which is concerned with film cameras that use 35mm film, not digital
    cameras that look like 35mm SLRs.

    Please use an appropriate newsgroup for postings on digital cameras. One
    of the following groups would be a good place for such postings:

    rec.photo.equipment.digital
    rec.photo.equipment.digital.point+shoot
    rec.photo.equipment.digital.rangefinder
    rec.photo.equipment.digital.slr
    rec.photo.equipment.digital.slr-system


    --
    "Wikipedia ... it reminds me ... of dogs barking idiotically through
    endless nights. It is so bad that a sort of grandeur creeps into it.
    It drags itself out of the dark abyss of pish, and crawls insanely up
    the topmost pinnacle of posh. It is rumble and bumble. It is flap and
    doodle. It is balder and dash."

    - With apologies to H. L. Mencken
     
    David Nebenzahl, Aug 13, 2008
    #18
  19. This post is off-topic for this newsgroup, rec.photo.equipment.35mm,
    which is concerned with film cameras that use 35mm film, not digital
    cameras that look like 35mm SLRs.

    Please use an appropriate newsgroup for postings on digital cameras. One
    of the following groups would be a good place for such postings:

    rec.photo.equipment.digital
    rec.photo.equipment.digital.point+shoot
    rec.photo.equipment.digital.rangefinder
    rec.photo.equipment.digital.slr
    rec.photo.equipment.digital.slr-system


    --
    "Wikipedia ... it reminds me ... of dogs barking idiotically through
    endless nights. It is so bad that a sort of grandeur creeps into it.
    It drags itself out of the dark abyss of pish, and crawls insanely up
    the topmost pinnacle of posh. It is rumble and bumble. It is flap and
    doodle. It is balder and dash."

    - With apologies to H. L. Mencken
     
    David Nebenzahl, Aug 13, 2008
    #19
  20. This post is off-topic for this newsgroup, rec.photo.equipment.35mm,
    which is concerned with film cameras that use 35mm film, not digital
    cameras that look like 35mm SLRs.

    Please use an appropriate newsgroup for postings on digital cameras. One
    of the following groups would be a good place for such postings:

    rec.photo.equipment.digital
    rec.photo.equipment.digital.point+shoot
    rec.photo.equipment.digital.rangefinder
    rec.photo.equipment.digital.slr
    rec.photo.equipment.digital.slr-system


    --
    "Wikipedia ... it reminds me ... of dogs barking idiotically through
    endless nights. It is so bad that a sort of grandeur creeps into it.
    It drags itself out of the dark abyss of pish, and crawls insanely up
    the topmost pinnacle of posh. It is rumble and bumble. It is flap and
    doodle. It is balder and dash."

    - With apologies to H. L. Mencken
     
    David Nebenzahl, Aug 13, 2008
    #20
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