Returns to B&H-Some Experience!

Discussion in '35mm Cameras' started by skipcashwell, Oct 3, 2003.

  1. skipcashwell

    skipcashwell Guest

    Hello Group,
    Four weeks ago I hastily purchased an electronic flash to use for photos at
    our youngest daughters wedding. I wanted a unit that was compatible with
    both our Leica M6TTL and the Digilux-1 cameras. Unfortunately, only three
    days remained to make my selection and receive the choice before traveling
    to Washington, DC for the event!

    It was late, so I just did the research of units on my own, placed the order
    with FedEx Priority Overnight ($26 extra), and selected the Digi-Slave Pro -
    WRONG CHOICE!

    Well, last week I called B&H Returns department and explained my error -
    thinking I would be hit with the $45 re-stock fee (15% of price) because
    more than 15 days had elapsed, and resigned to accept my fate - THEN...

    The very understanding person on the telephone - he who spoke with an
    accent, but was understandable - said, "No problem, we understand, here is
    your Return Authorization number. When we receive the unit back, we will
    credit your charge card less only the shipping."

    Stunned, I babbled something about the re-stock fee, and was told it would
    be waived.

    Now truly in shock over this most fortuitous turn of events, I asked if
    there was indeed a flash unit that would meet the double-duty for my
    cameras. The gentleman on the phone asked me to hold on, and after a wait of
    about five minutes, returned with two suggested alternates, either of which
    met my guide number and interchangeability requirements!

    Obviously, I am a VERY HAPPY CUSTOMER! I wonder is this treatment (super
    kind and professional) just an anomaly, or did they look up my purchase
    history (yes, I am a regular customer) and just provide this high level of
    service to ME, or, could it possibly be, the company and personnel at B&H
    are really that genuine? (Tongue in cheek).

    Once again I am impressed with the honesty, quality of service and company
    ethic of customer service readily available from B&H! This Jewish-owned and
    operated company is a true example of the best of their heritage, and their
    well-deserved success continues by holding close to the principles of their
    religion.

    Regards,
    Skip Cashwell
     
    skipcashwell, Oct 3, 2003
    #1
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  2. skipcashwell

    Gordon Moat Guest

    Good to hear things went well.
    Just out of curiosity, what flash units did they recommend? And which did you
    get?

    Ciao!

    Gordon Moat
    Alliance Graphique Studio
    <http://www.allgstudio.com>
     
    Gordon Moat, Oct 3, 2003
    #2
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  3. skipcashwell

    Mojtaba Guest

    What has the religious background of the owner with the quality of service
    in his shop? BTW, because you brought it up yourself, aren't you a jew
    yourself?

    Mojtaba
     
    Mojtaba, Oct 3, 2003
    #3
  4. skipcashwell

    Jim Phelps Guest

    Not an anomaly, just their everyday service...
     
    Jim Phelps, Oct 4, 2003
    #4
  5. B&H recommended the METZ
    44MZ-2 Auto/Manual Shoe Mount Flash (Guide No. 111'/34 m at 50mm)
    or
    45CL-1 Auto Handle Mount Flash (Guide No. 148'/45 m at 35mm)

    I chose the 44MZ-2

    Regards, Skip Cashwell
     
    Skip Cashwell, Oct 5, 2003
    #5
  6. skipcashwell

    Jerry L. Guest

    .....but: a "do-it-yourself" pro photographer not planning ahead for a
    wedding?

    (Yes, it is lower-cost option to do photography at 'a daughter's
    wedding' but too risky to be getting a 'new' flash (untested....) and
    expecting the 'new' flash to do double-duty for a film camera and a
    digital camera. At a wedding, no less!)

    Going to a wedding with out a back-up flash is not recommended as
    well.
    = = =
     
    Jerry L., Oct 5, 2003
    #6
  7. skipcashwell

    Mark M Guest

    Obviously, I am a VERY HAPPY CUSTOMER! I wonder is this treatment (super
    This sort of thing is why you hear constant praise of B&H here.
    My experiences with returns there have been flawless, and similar to yours.
     
    Mark M, Oct 5, 2003
    #7
  8. skipcashwell

    Gordon Moat Guest

    Thanks Skip. Sounds like some nice items. I will visit the Metz site for some
    more information.

    Ciao!

    Gordon Moat
    Alliance Graphique Studio
    <http://www.allgstudio.com>
     
    Gordon Moat, Oct 6, 2003
    #8
  9. skipcashwell

    JRGage51 Guest

    This sort of thing is why you hear constant praise of B&H here.
    I have to second that. I realized after clicking 'submit' that I ordered the
    wrong quick release plate for my tripod. Of course this was late on a Sunday
    evening. I e-mailed them, hoping to be able to correct the order, but
    expecting to need to cancel, then re-order the correct part later. The very
    next day, I got an e-mail explaining that they would take care of it, and
    within a week, the correct part was at my door.

    I live close enough that CameraWorld was a nice afternoon trip into downtown
    Portland. After this experience, I would have no hesitation ordering anything
    from B&H.
     
    JRGage51, Oct 7, 2003
    #9
  10. skipcashwell

    skipcashwell Guest

    B&H recommended the Metz 44MZ-2 Shoe mount, GN 111' at 50mm or Metz 45CL-1
    auto handle, GN 148' at 35mm.

    I chose the 44MZ-2

    Regards,
    Skip Cashwell
     
    skipcashwell, Oct 9, 2003
    #10
  11. skipcashwell

    skipcashwell Guest

    You are correct, JerryL, as they say in the Navy, "Piss Poor Prior Planning" is the cause of sinking ships.

    On the other hand we hired a wedding photographer with 27 years experience to do this event, and having just received the proofs back, am thoroughly pleased!

    The little photography I did was candid (me being father-of-the-bride) - not as a substitute for the pro we engaged for the occasion. I did have the Nikon F3HP at our table, and was using the old tried-and-true SB-16 Speedlight. Also, my wife took a few shots when "just the girls" got together with the Leica Digilux-1.

    My original post was to add what I perceive as necessary positive experience with one of the vendors we all use. B&H is often discussed here, and when B&H, or any camera supply house does good, I believe we owe it to each other in the group to report accordingly. In like manner when something goes wrong, and our customer experience is not resolved properly (that is in a professional way), we also need to post the negative information here.

    That said, your comments are right on and good advice for anyone: don't attempt a critical photo session with personally untested equipment or film. Be familiar with your equipment, have backup (whenever possible), and in the case of film, shoot at least a couple of test rolls BEFORE the critical event!

    Regards and thanks for your posts!
    Skip Cashwell
     
    skipcashwell, Oct 9, 2003
    #11
  12. skipcashwell

    Jim Guest

    I'll add my experience. I ordered 'some stuff' on day one, the next
    day I ordered 'more stuff'. Somebody realized that 'some stuff' had
    not shipped so they combined the orders to save me shipping. The
    order came and the front desk of where I lived failed to notify me.

    I called and some how 'more stuff' was re-sent. When I got 'some
    stuff' + 'more stuff' + another 'more stuff' I called. At first I was
    told that's waht you ordered. When I asked if it made sense that I
    ordered two 'more stuff' and that it might have been a screw-up they
    agreed. Said send it back with a reciept for return shipping and we
    will credit you card.

    Now I don't even check other vendors. Excellent service and
    competitive prices will get my business every time.

    As has been said this is not unusual for B&H. They get business the
    old fasion way, they earn it. Sorry, I couldn't resist.

    Jim


    *----------------------------------------------------------------*
    * Check-out my web site at: http://SwensonStudio.com *
    * landscape and travel photographs, featuring sunsets *
    *----------------------------------------------------------------*
     
    Jim, Oct 12, 2003
    #12
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