I purchased Roxio Easy Media Creator 9 today. After 2 frustrating\nhours of using this software, I am deleting it and asking for my money\nback. It is just way too buggy for real use.\n\nMy needs are simple. Load an AVI file, set chapter marks, and burn the\nresults to DVD. That's it. The most basic DVD requirements\nimaginable.\n\nRoxio failed, producing buggy behavior and crashing several times in\nthe process. I never even got to burning the DVD. The chapter marker\nsoftware is of extremely poor quality.\n\nBuggy behavior:\n\n- I used the "automatic find" feature to create chapter markers\nautomatically on scene changes. Each marker was placed about 2\nseconds AFTER its scene change, requiring manual edits.\n\n- While in the "Edit Chapters" window, all my chapter markers\ndisappeared. I closed the window and reopened it. All my chapter\nmarkers returned, including the ones I had already deleted!! GRRR!!\n\n- I tried to move the start of the video from 00:00:00 to 00:05:00. I\nwasn't permitted. The earliest time it allowed was 00:11:00. I've\nnever seen this happen before in a video program.\n\nStupid design decisions:\n\n- You can't delete the first chapter marker.\n\n- While in the Edit Chapters window, the main window is disabled so\nyou can't use its menus to (say) read the Help system. You also can't\nsave.\n\n- Every time you delete a chapter marker, the marker list scrolls to\nthe top. So I was constantly scrolling downward to work with the\nlater chapter markers. Do this 99 times and you're ready to puke.\n\nCrashes:\n\n- Two crashes while editing chapter markers. Video was not playing at\nthe time: I was just deleting chapter markers or moving sliders. They\nseemed to happen when I was doing things rapidly.\n\nRoxio Support:\n\n- After purchasing the software on roxio.com, I tried registering as a\n"new user" on their support site. The site said my email address was\nalready in use... because I'd used it for my purchase. So I tried\nlogging in with that email address, but the password I'd selected\nduring the purchase didn't work. Catch-22. Tried using the\nknowledgebase but it emitted error pages. This was the last straw for\nme.\n\nSummary: Avoid this product.