Sending PhotoShop7 jpg attachments from Mac OSX to Windows or Mac OS 9 users

Discussion in 'Photoshop Tutorials' started by Steve Garvey, Oct 14, 2003.

  1. Steve Garvey

    Steve Garvey Guest

    I am running Mac OSX.2, creating jpgs from psds in PhotoShop 7, and
    attaching them in emails to both PC & Mac OS 9-using clients, who are
    reporting having trouble opening them.

    I'm also exploring whether the problem might be with my email software
    (Entourage), but I thought I'd check with other PS 7 users running OS
    X.2, and see if anyone else has had this problem.

    I'd appreciate any help anyone could gve me on this.

    Steve
     
    Steve Garvey, Oct 14, 2003
    #1
    1. Advertisements

  2. Steve Garvey

    RTM Guest

    For starters, make sure you only use a 3 letter suffix such as JPG, not
    JPEG, or TIF not TIFF.
     
    RTM, Oct 14, 2003
    #2
    1. Advertisements

  3. Steve Garvey

    Brian Guest

    My personal rule of thumb is to never email any file without Stuffing or
    Zipping it first.
     
    Brian, Oct 14, 2003
    #3
  4. Steve Garvey

    Tacit Guest

    I am running Mac OSX.2, creating jpgs from psds in PhotoShop 7, and
    There are two common causes for this:

    1. You did not name the file according to PC rules. The name of the file must
    not contain any "funny" characters like / or \ or * or ?, and it must end in
    ".jpg".

    2. You have told Entourage to use "AppleDouble" encoding. When you do this,
    Entourage sends the file as TWO attachments. One attachment is your JPEG. The
    other attachment is the spacial Mac-only information about the file, such as
    the file's icon, preview, Type and Creator codes, and so on.

    Most PC users get very confused when you do this. They see TWO attachments,
    both with the same name. One attachment is large; if they download it,
    everything is fine. One attachment is tiny, and can only be used on a Mac.

    I have sen many, many PC users receive an AppleDouble-encoded message, download
    only the small attachment, be unable to open it, and give up. It never occurs
    to them to download the other attachment. When you send to PCs, use MIME, not
    AppleDouble, encoding.
     
    Tacit, Oct 14, 2003
    #4
  5. I have Photoshop 7, running 10.2.8 and Entourage. I don't have any problems.
    It would be better to stuff the files. This makes them smaller & protects
    the resource fork of the image.
     
    Robert Jennings, Oct 17, 2003
    #5
  6. Steve Garvey

    Tacit Guest

    It would be better to stuff the files. This makes them smaller & protects
    1. Most PC users do not have any way to unstuff a file.

    2. JPEG images don't have a resource fork; the resource fork contains only the
    Mac preview and icon.
     
    Tacit, Oct 17, 2003
    #6
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.