Shutdown problems after installing Canon Scanner

Discussion in 'Canon' started by John, Feb 12, 2004.

  1. John

    John Guest

    I have just bought and installed a Canon Canoscan Lide 50 scanner. I am
    running Windows XP Home SP1. Since installing the scanner, the computer
    won't shut down and just sits at the "Windows is shutting down" screen until
    I hold the power button in for 10 seconds to power it down. The driver is
    ScanGear CS
    Uninstalling the driver solves the problem.

    Any ideas how I can have my new scanner running and shut down Windows XP

    Many thanks

    John, Feb 12, 2004
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  2. John

    Millybags Guest

    Do you have any other TWAIN drivers loaded on your system? If so, I wonder
    if that has confused XP. Did you have a previous scanner and have left the
    TWAIN driver on for it? If so, try uninstalling all TWAIN drivers, then
    install your new Canon. No promises, but it might solve the issue.
    Millybags, Feb 16, 2004
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  3. John

    John Guest

    Thanks for the suggstion but I have now solved the problem after finding a
    newer version of the driver ScanGear CS on the Australian Canon web
    site. I informed Canon Tech Support of this but they said that they cannot
    recommend this to other users as the warranty only covers European drivers.
    John, Feb 26, 2004
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