Sony and Useless Warranties...

Discussion in 'Professional Video Production' started by Shadowhawk, May 20, 2004.

  1. Shadowhawk

    Shadowhawk Guest

    Not meaing to flame sony... I've had my VX2000 for three years now, and just
    bought 2 VX2100 for sports doc. We open up the new cameras, and notice a
    problem with the mic jack on one of them. Constant buzz. Try different mics,
    no difference.

    Took it to a sony authorized repair center, and they told us to call sony.
    Dispite buying an expensive warranty, Sony says that it's not covered in the
    warranty. It's going to be up to $300 to repair or replace the jack.

    Now, why have a warranty if it doesn't cover a camera that's 3 days out of
    the box. Even more... why doesn't Sony just sell broken cameras for $300, and
    make up the differences in repair costs?

    Any suggestions?

    Later,
    Shaun!
    --------

    Check out my Homepage
    http://Shadowhawk27.tripod.com/

    delete Nospam from e-mail to reply!
     
    Shadowhawk, May 20, 2004
    #1
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  2. Shadowhawk

    D R Tester Guest

    Under consumer law you should take the goods back to the retailer as they
    are not of merchandisable quality....

    Dom
     
    D R Tester, May 20, 2004
    #2
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  3. Shadowhawk

    Shadowhawk Guest

    Under consumer law you should take the goods back to the retailer as they
    They said they have a no returns policy, and that I have to go through Sony...

    And to think that my director promised that we would have no technical
    difficulties during the entire shoot!

    Later,
    Shaun!
    --------

    Check out my Homepage
    http://Shadowhawk27.tripod.com/

    delete Nospam from e-mail to reply!
     
    Shadowhawk, May 20, 2004
    #3
  4. Shadowhawk

    Teacherjh Guest

    They said they have a no returns policy, and that I have to go through Sony...
    <<

    Did you buy it on a credit card? Write (and call) the credit card company and
    charge it back to the retailer. Then let their lawyers come after you. You'll
    already have your money back.

    Jose
     
    Teacherjh, May 20, 2004
    #4
  5. Shadowhawk

    Toby Guest

    No there's something very wrong with this picture. Isn't the camera
    warranteed for one year to begin with? And beyond that AFAIK consumer laws
    give you a seven-day blanket return policy. Call your Better Business Bureau
    immediately and find out the applicable laws and so armed get back to Sony.

    Toby
     
    Toby, May 20, 2004
    #5
  6. Unfortunately, almost every non-factory "extended warranty"
    specifically excludes commercial use. If your company name (or credit
    card) is on the sales ticket, your warranty expired the minute you
    paid for it. The retail store will still sell it to you, because they
    don't care if you can use it or not, they still get their $$.

    I am surprised that Sony won't cover it under their factory warranty.
    Did you buy the camera from an authorized Sony dealer? What company
    did you buy it from? Was it a sealed unit, or had the seal been
    broken? There are some very shady companies out there selling
    damaged, repackaged, or gray market cameras at well below dealer cost,
    padding the price up to the "profitable" level with overpriced extras
    like lens cleaning kits, cheap lenses, tripods, and extended
    warranties. I did lots of research when I was planning to buy my
    cameras, and found a number of them. Their ads usually read something
    like "get $1000 worth of free accessories". In actuality you could
    buy the same accessories for about $150 max. They also advertise
    VX2100's for $1600-$1900. In my research, I found out that dealer
    cost on a VX2100 is $2100. Add a fair margin to that, and you'll get
    what you want. Anything under $2100 is being sold for less than cost,
    or in other words, a scam.

    The good folks on this NG helped me avoid a costly mistake.

    Curt
     
    Curt Zimmerman, May 20, 2004
    #6
  7. Shadowhawk

    Bob Ford Guest

    So who did you buy the camera from?

    Since they won't refund, exchange or even handle the warranty repair
    through Sony I'm betting it's some kind of "schlock" dealer and you in
    fact have a gray market camera. Not properly and legally imported into
    the U.S. so the warranty will not apply here.
    Bob Ford
    Images In Motion
    <www.imagesinmotion.com>
     
    Bob Ford, May 20, 2004
    #7
  8. Shadowhawk

    Big10 Media Guest

    Bob,

    Please explain what an illegally imported camera is. When equipment is
    shipped into the US it is inspected by US Customs. As long as the
    importer pays the duties...the camera is legal. The catch is that the
    gear must be shipped back to the country of origin in the event of a
    warranty related issue. As long as the vendor is upfront about ALL of
    the details including the fact that the gear is imported...I see no
    wrong doing.

    Just my 2 Yen.

    Billy
     
    Big10 Media, May 20, 2004
    #8
  9. Shadowhawk

    Steve Guidry Guest

    The bit dog has yelped . . .
     
    Steve Guidry, May 20, 2004
    #9
  10. Yeah, right.
    I kinda winced at the word "illegal". Perhaps "unauthorized"
    and/or "unsupported" would be more appropriate. Many
    manufacturers (most certainly including Sony) make particular
    models/packages/warranties for different parts of the world.
    This is a much bigger deal than it might appear. Do not mistake
    it for a minor factor. It almost always involves subterfuge as
    use of equipment outside the manufacturer's intended area is
    frequently cited as a factor to void the warranty (whether it
    is right or wrong, and whether or not you like it.)
    Of course, a major problem with vendors of "gray market"
    goods is that they never (or very rarely) admit it because
    wise consumers avoid such compromises.
     
    Richard Crowley, May 21, 2004
    #10
  11. Shadowhawk

    Big10 Media Guest

    No yelping here. Ruf ruf, rrrrrrr.

    I'm curious to understand your opinion...
     
    Big10 Media, May 21, 2004
    #11
  12. Return for refund and return for exchange are 2 different animals. And if
    they still refuse to exhcange..sound like court time for selling defective
    goods.
     
    TheWandererâ„¢, May 22, 2004
    #12
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