The joke that is Adorama

Discussion in '35mm Cameras' started by gekoenig, May 3, 2006.

  1. gekoenig

    gekoenig Guest

    Having spent $$$$ over the years at B&H, always with 100% satisfaction,
    I made the mistake of ordering (yes, I know it can be downloaded) Nikon
    Capture 4.4 from Adorama. It is listed as 4.4 (for the D200), I was
    billed for 4.4, and was sent version 4.3, which won't open NEF from the
    D200. I sent it back with a note requesting them to send 4.4. A week
    and a half passed with no 4.4. I call Adorama. "Customer service"
    states "yeah several of 4.3 were sent out like that, I see a credit for
    you here." Well, do you have 4.4? "The computer says we do but I will
    need to check." She would call me back. She never did. I call the next
    day, I'm transfered to sales. I'm told that in the 4.3 box Nikon tells
    you how to get 4.4! Great, maybe telling me that before I read that
    opened boxes of software will not be accepted returned. What shitty
    service! Never again Adorama.
     
    gekoenig, May 3, 2006
    #1
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  2. gekoenig

    Matt Clara Guest

    I've had great service from them time and again. To be fair, I've never
    bought software from them, either, but then I don't really think of them as
    software vendors.
     
    Matt Clara, May 3, 2006
    #2
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  3. Are you done crying? You opened, loaded, and used it so now you own it.
    Now log onto Nikon USA and download the free upgrade. You have a valid
    serial number that can be used with 4.4. Load the update and enjoy since
    life is too damn short for this petty nonsense. BTW>Enjoy the D200.






    Rita
     
    Rita Ä Berkowitz, May 3, 2006
    #3
  4. gekoenig

    LX Guest

    Yeah, you are smart.
    But the point is that they should be responsible for the mistake they made.
     
    LX, May 3, 2006
    #4
  5. Of course they should be responsible for the mistake they made, that's not
    the issue here. The software was opened, installed, and used prior to being
    sent back. I would refuse to refund his money as well. The other issue is
    the older version is still good since you can upgrade it to any current and
    future versions Nikon issues. So, he's going to pay the same for an older
    version as he would for a newer version. It all comes down to taking the
    path of least resistance if this is all that stands between him an the use
    of his D200's RAW files. If his goal was to whine then he did so and didn't
    get the sympathetic response he was craving.







    Rita
     
    Rita Ä Berkowitz, May 3, 2006
    #5
  6. This would be true if the unopened package clearly stated, "version 4.3" (or
    whatever) on it. But if he had to open the box in order to find out that
    they sold him the older version, when he paid for the later version, then
    they should refund him his money, or send him the later version. This has
    happened to me on several occasions in the past. The new version usually
    won't work on my machine, or is incompatible with files created with the
    older version, or something like that, so it is useless to me, and I can't
    (as you stated) send it back....So I end up screwed. And this is why I
    routinely use pirated versions of software, too. Two can play at the
    "screwing people out of money" game.......
     
    William Graham, May 3, 2006
    #6
  7. The version is clearly stated on the outside of the box.

    So, you would advocate punishing Nikon by pirating software for Adorama's
    mistake that was compounded by the customer installing a clearly marked
    older version? Sure, Adorama could simply refund or exchange for the sake
    of customer service, which they probably will if they were politely asked to
    do so. We don't know Adorama's side of this tale, or if it really happened.
    Adorama has always been fair with their customers and I don't see them not
    trying to correct an honest mistake.

    The bottom line here is we know Adorama made a mistake and the customer made
    a mistake by knowingly trying to use a product that is different than what
    he paid for. The simple solution would have been to immediately contact
    Adorama and inform them of their blunder and get instructions on how to
    quickly resolve this. Of course, the other simple solution would have been
    to download the latest upgrade version from Nikon and use that with the 4.3
    version. Maybe this is too simple a solution? Maybe flipping a coin would
    have brought him instant enlightenment? Either way, he'll have a working
    version of 4.4 and will be happy.







    Rita
     
    Rita Ä Berkowitz, May 4, 2006
    #7
  8. No, I don't advocate doing that.

    Sure, Adorama could simply refund or exchange for the sake
    I have no argument with that.
     
    William Graham, May 4, 2006
    #8
  9. gekoenig

    Mark² Guest

    I've yet to have a bad transaction with Adorama.
    They are my second choice after B&H.

    -Mark²
     
    Mark², May 4, 2006
    #9
  10. gekoenig

    Jerry L Guest

    If you kept a clear copy of your original invoice, be prepared to write
    a letter or two.
    Find the City of New York web site and look up the 'steps' to take with
    the Consumer Affairs Office.

    If the 'error' of sending v4.3 was made (and you have v4.4 on your
    invoice,) you might write to your credit card company as well. Contest
    the charge and do it in writing.

    But when your letter gets to the Consumer Affairs Office (who also
    manages license paperwork for stores in New York City,) chances are
    good you will get resolution of your problem.

    Odd that D200 NEF files will not open with 4.3 as the D50 NEF files are
    OK to work with as long as you have a lot of RAM in your computer.
    = = =
     
    Jerry L, May 4, 2006
    #10
  11. gekoenig

    Paul Furman Guest

    It seems reasonable to open the package without checking the version to
    match what you ordered so if you wanted to make a fuss, you could I
    think. From what others said though it sounds easier to just get the
    free update from Nikon. Nikon shouldn't even try being in the software
    business IMO, that's the real problem but oh well, move on.
     
    Paul Furman, May 4, 2006
    #11
  12. Uhm ... what's the problem? Granted, you got 4.3. But now you go to Nikon's
    website and download the 4.4 patch to update it ... or the software can do it
    for you during its update process. It isn't that tough.
     
    Thomas T. Veldhouse, May 4, 2006
    #12
  13. They should NOT give him a credit. If he really wants, they could download it
    for him and burn it to a CD and mail him the CD. It is just a patch level.
    Soon, it will be version 4.5.
     
    Thomas T. Veldhouse, May 4, 2006
    #13
  14. gekoenig

    POTD.com.au Guest

    I read the OP differently, in that he did NOT open the box and sent it back
    knowing that 4.3 was of no use to him.... the smart thing to do with regard
    to the "opened returns" policy etc.

    If Adorama had of told him that it was normal for 4.3 to be sent and that an
    upgrade path to 4.4 was enclosed inside, there would have been no problem in
    the first place. Adorama also missed subsequent chances of letting him know
    about the enlcosed upgrade path.

    So if my reading of the OP is correct, he does have a right to be shitty
    with them.

    Just my 2c! :)
     
    POTD.com.au, May 5, 2006
    #14
  15. The OP stated, "I'm told that in the 4.3 box Nikon tells
    you how to get 4.4! Great, maybe telling me that before I read that
    opened boxes of software will not be accepted returned." which leads me to
    believe that he opened it.
    My guess is the OP is a troll since we haven't heard back from him. My
    dealings with Adorama and B&H have been that they both exceed and go above
    and beyond the call of duty to correct customer service issues.
    Hey, this is America; he has a right to bitch all he wants whether he's
    right or wrong. The issue is there are no benefits in doing so since the
    solution to his problem is a download away.






    Rita
     
    Rita Ä Berkowitz, May 5, 2006
    #15
  16. gekoenig

    POTD.com.au Guest

    But he did return it and get a credit..... so it "could" be taken that this
    statement stopped him from opening it so he could send it back.
    Agreed, but he now needs the 4.3 version back to do so.
     
    POTD.com.au, May 5, 2006
    #16
  17. My guess is the OP is a troll since we haven't heard back from him.

    No. He is just so busy trying to download version 4.4 and get it to work,
    that he hasn't had time to read his email..........
     
    William Graham, May 5, 2006
    #17
  18. gekoenig

    gekoenig Guest

    Are you done responding before reading? I did not open it, I returned
    it and heard nothing from them, no returned phone call, no returned
    email, no snail mail. Now go back to work at the Adorama customer
    service center
     
    gekoenig, May 5, 2006
    #18
  19. LOL! See life is easier than you thought! Since you returned the product
    and I'm sure you have proof of this? You now should simply file a
    chargeback with your CC company if Adorama doesn't quickly honor a full
    refund. As for the software, download it from Nikon and buy it since it's
    the same damn price. How can life get any easier than this other than Nikon
    flying in a tech rep from Japan to install it on your computer?






    Rita
     
    Rita Ä Berkowitz, May 5, 2006
    #19
  20. gekoenig

    gekoenig Guest

    My,my,my "Rita" you are a caustic entity! The problem is obviously
    yours. You are neither shocking or amusing. You're as a million others
    on the net;a bore with an agenda. In this case an obvious one.
     
    gekoenig, May 5, 2006
    #20
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