Thinking of buying Pinnacle? READ THIS...

Discussion in 'Amateur Video Production' started by nappY Si, Nov 24, 2005.

  1. nappY Si

    nappY Si Guest


    Pinnacle Systems is the Leader
    in Digital Video
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    WASTE OF MONEY, November 13, 2005

    I have used several consumer-grade video
    editing software titles over the years.
    When I wanted to upgrade from Nero 6 I
    saw how Pinnacle included a green screen
    and thought it would be a good value.
    I was wrong.

    The software did not install easily.
    Once installed it wanted to upgrade
    itself, but it crashes when it does this.
    So I manually downloaded the patch and
    was up and running again. Then another
    patch comes along. After installing the
    2nd patch it tells me I don't have a
    valid serial number and it forces me
    to re-install the software. So I can't
    use the patch.

    These are the kind of flaws I'd expect
    from a cut-rate software, not something
    priced on par with better developer's

    And this software needs some patches.
    It will hang up frequently, and will
    stop displaying scenes as it fills up
    my RAM. Yet I have 1G of RAM and 5G of
    virtual RAM set up on my machine.

    I have been able to create some projects
    with this software, but if I hadn't already
    been soaked for $130 I'd replace it in a

    RESOURSE(sic) HOG,
    November 9, 2005

    This software comes with four cds but
    Pinnacle only put three in a cd sleeve,
    leaving the fourth to be banged around
    during shipment and arrived highly scratched.
    During the installation process you are
    prompted to install the 3rd cd but fails
    to install. I had to manually install the
    3rd disk and then go back to the main
    install program to finish. That installation
    is for Studio Plus 10 only. The MediaSuite
    portion is contained on the 4th cd.
    After starting this installation,
    it refused to recognise the previous
    Studio Plus 10 installation (a requirement)
    and exits. A problem that Pinnacle is
    currently working on.


    All this combined with a 90+ minute install,
    cd-key PLUS online activation, lengthy start
    time and the fact that the MediaSuite portion
    is dead-out-of-the-box makes this software a
    definate waste of money.

    November 12, 2005

    When I attepted to install the Studio 10
    package it asks for a Serial number, but
    there is none. On their web site, they
    claim that there is a yellow slip of paper
    with the number on it, but there is no such
    thing. Their tech support requires that you
    register with them, which you can't do without
    a serial number. Bogus. Finally, their non-800
    number telephone support has a wait time of
    over 30 minutes. Can this be worth it?

    October 13, 2005

    It is complete junk! Had version 8, it had
    it's troubles, but worked pretty well.
    Avoided 9 due to poor reviews. Bought 10
    (a big mistake). Takes forever to load,
    and after it is loaded, does not work well
    at all! Hopefully some updates will come
    soon to make this software usable.
    DO NOT BUY IT!!!!!

    October 12, 2005

    While this product advertises a rich list
    of features, it is so full of bugs that even
    a technically savvy general consumer wouldn't
    be able to use this product satisfactorily.
    The program launches very slowly, the program
    responds very slowly when it is finally running,
    the Bonus DVD does not load, video playback is
    choppy, and on my machine the video playback
    lacked sound.

    Also, Pinnacle's support has to be the worst
    in the business. Their online help is difficult
    to navigate and provides little information
    that is helpful. When submitting a question
    by email their response times are very slow
    (24-48 hours to get a response) and when you
    do get a response it is cryptic at best.
    If you call their support desk, you only
    get one phone call. All calls after the
    initial call cost $25. Pretty sad
    considering their product doesn't
    even work when you load it on your
    machine. Finally, their technical
    support is only opened 12 hours a
    day Monday-Friday, so good luck
    reaching them.

    I have asked for a refund, but because
    their technical support team still
    wants to try to resolve the issues
    they won't grant me one. They want
    to waste hours of my time trying
    to fix a piece of software that
    is obviously a piece of junk and
    wasn't properly tested before it
    was released.

    Don't make my mistake and waste
    your money. The headache just
    isn't worth it.


    Pinnacle Systems is the Leader
    in Digital Video
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    nappY Si, Nov 24, 2005
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  2. nappY Si

    :::Jerry:::: Guest

    <snip rant>

    :::Jerry::::, Nov 24, 2005
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  3. nappY Si

    Rick Merrill Guest

    Thanks for the review & warning!
    Rick Merrill, Nov 24, 2005
  4. nappY Si

    Newbury Guest

    Nappy why are you always posting negative stuff. Are you such a miserable
    person that you like to share with everyone? What software do you use and
    what do you like about? What do you like about anything? Everyone already
    knows what you don't like.
    Newbury, Nov 24, 2005
  5. nappY Si

    bmcswain Guest

    You know the good news?

    They are listening to their customers and fixing problems as they find
    them. Yes, there is a v10.1, v10.1.1 and a v10.1.2.

    Now those problems will never affect me.

    I like that. I may discover some other problems, but they will be
    fixed so I can do my work.

    BTW - you can't afford a software package that is bug free. First, it
    would never get out of developement and testing. Second, if it did, it
    would be so expensive that no one would be able to purchase it. Third,
    if it were expensive, corporations would be the only one to purchase it
    and they wouldn't because of lack of support.

    So this is good news.
    bmcswain, Nov 24, 2005
  6. I have yet to read Nappy blasting anything that didn't
    richly deserve it. And Nappy has told us what he likes
    and uses more than once.

    Maybe you should hang around here more before blasting
    people. It is called "lurking" and is considered good netiqitte.
    You can also use to go back and
    answer your questions that we have already covered.
    Richard Crowley, Nov 24, 2005
  7. nappY Si

    Bernie Guest

    I had Pinnacle Edition for a year through three upgrades. At some
    point it took me three days to edit a film that should have taken one.
    At that point I'd had enough and invested the money in an eBay Mac and
    Final Cut Pro. No more troubles no more crashes, no more demands to
    insert disc etc etc.

    I think you can tell the quality of software from the discussion on the
    main support groups.The Edition site was always full of complaints and
    requests to Pinnacle for help, mostly either unanswered or unhelpfully
    answered. I monitored the FCP sites for a while before I spent money
    and the difference was amazing - no whingeing, no crashing, just how-to
    requests. I still have Edition on the pc and sometimes I have to go
    back to it - and realise why I spent all that extra money on FCP.
    Bernie, Nov 24, 2005
  8. A mate of me was just here, and he has been using
    Pinnacle 8 & 9. But he has enough of all the problems,
    and asked me to help him install Premiere Pro.
    Yep, Pinnacle lost another customer!


    Martin Heffels, Nov 24, 2005
  9. nappY Si

    Newbury Guest

    I have hung here for years and know nappy's lame posts. For anyone to
    start a post in any NG like he constantly does with nothing helpful is
    trollish to the highest level. Part time trolling is still trolling even if
    you seem to enjoy it. Pinnacle has a rep that is well know and to continue
    this negative hype is lame and childish plain and simple.
    Newbury, Nov 24, 2005
  10. I'm happy to plonk self-declared trollers. Bye.
    Richard Crowley, Nov 25, 2005
  11. Do you like Pinnacle?
    Do you use Pinnacles products?
    Are you satisfied with Pinnacle?

    Kjell Andersson, Nov 25, 2005
  12. nappY Si

    Newbury Guest

    Pinnacle has always worked fine for me. I have many applications that are
    pure junk but I don't continually cry about it.
    Newbury, Nov 25, 2005
  13. nappY Si

    Newbury Guest

    Who cares if you plonk me. I am not one of your little boys that would get
    his fellings hurt by purchasing SW that doesn't work and continually hang
    around to troll like you and your little buddies. maybe I will add an Si to
    me addy so no one will know it's me. IDIOT
    Newbury, Nov 25, 2005
  14. nappY Si

    mmaker Guest

    I'd have to disagree on that. Pinnacle's software may be buggy, painful
    to use and crash my PC a lot, but I've always found their US online
    support staff fast and helpful... at least with things they can
    resolve, rather than the numerous random crashes for no apparent

    Not that I'd ever buy another Pinnacle product myself unless angels
    flew down from heaven to sing the praises of their new release...

    mmaker, Nov 25, 2005
  15. nappY Si

    TonyP Guest

    Some people just don't have a life... pathetic... truly pathetic.
    TonyP, Nov 25, 2005
  16. nappY Si

    TonyP Guest

    Hmmm...I have been in the Pinnacle forums since v5 of LE. Yes, there are
    people with problems. Some, unfortunatly, will never get resolved. But,
    you seem to have neglected all the positive comments and sharing that
    goes on there. But then, if you only want to see the "bad" you will.

    Now.. name me one NLE that has NO problems listed in their user forums.

    I'll be waiting for the answer.
    TonyP, Nov 25, 2005
  17. nappY Si

    TonyP Guest

    Yeah.. great review. As for patches, I would think that it is something

    And... Pinnacle is now owned by Avid... so you will have to say now that
    Avid sux. How could Avid (who released v10) allow such a buggy piece of
    crap escape to the market place.

    And.. once again... name me one NLE (and we are not talking WMM stuff)
    that doesn't have any problems. Show me one forum where everyone is
    happy with their product.

    I'll be waiting.

    BTW... an extremely happy Liquid Edition v6.1 Pro user. Studio 9+ also.

    I haven't taken the plunge to 10, and don't really see the need since
    Avid Liquid v7 will fill my needs.
    TonyP, Nov 25, 2005
  18. You are always a happy man?

    Kjell Andersson, Nov 25, 2005
  19. nappY Si

    Newbury Guest

    You are wasting your time trying to reason with this lame crowd headed by
    nappy and a few other toads that seem to enjoy negativity and constant
    complaining. I have been lurking here for years and some people never
    change. Anyone with more than half a brain knows what you are saying but
    common sense falls on deaf ears in this crowd.
    Newbury, Nov 25, 2005
  20. nappY Si

    Newbury Guest

    " When you laugh the whole world laughs with you. When you cry you cry
    Newbury, Nov 25, 2005
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