Trying to install PS7 onto windows 7 machine; filepermissions/scratch disk problem

Discussion in 'Photoshop' started by Barbara Clark, Jan 17, 2011.

  1. I just bought new PC and I'm trying to move my apps from my old xp
    machine to new windows 7. I installed PS7 but when I open it, PS gives
    an error saying the scratch disk is full. I have 1.5 TB of disk,
    mostly empty. I've not even configured the scratch disk yet. PS just
    displays the message and does not allow me to access the program so I
    can't change it if I wanted to. I'm thinking it has something to do
    with the file permissions and security, which is giving me nightmares
    in win 7. I'm the administrator and owner of all of this stuff so it
    should not be giving me restrictions. Don't know for sure if this is
    the problem but perhaps someone has a solution.

    I have an intel DX58so mb, 16 gb ram, 1.5 tb hdd, core i7 960 3.2 GHz
    with 5870 Radeon graphics.

    Thanks,
    Barb
     
    Barbara Clark, Jan 17, 2011
    #1
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  2. Barbara Clark

    Grinder Guest

    I would start by setting the compatibility mode (on the photoshop
    executable) to Windows XP.
     
    Grinder, Jan 17, 2011
    #2
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  3. How should I do this...is it a windows 7 command or can I do it as
    part of the PS7 install? PS7 won't even let me run it so I can't
    access menus to configure it. All I can control is install or windows
    7.

    Thanks for the quick response and willingness to help!

    Barb
     
    Barbara Clark, Jan 17, 2011
    #3

  4. Well....found a little progress; Readme shows that if I hit sift+ctrl
    +alt upon startup it will allow me to reset my preferences. It took a
    few tries to hit the keys just at the right moment during startup but
    finally allowed me to edit the prefs. I changed the scratch disk and
    the program starts. But now, when I try to save anything it says the
    destination is full. Can't be. This machine has several drives
    totaling over 2 TB and most are empty. If I explicitly type in a path,
    it saves OK. So now it is at least running but not convenient to use.
    Any ideas?
     
    Barbara Clark, Jan 18, 2011
    #4
  5. Barbara Clark

    Grinder Guest

    Right-click on the executable in the Windows Explorer to get a context
    menu, and select Properties. There should be a compatibility tab.
     
    Grinder, Jan 18, 2011
    #5
  6. It could be that the disks are so large that PS7 can't understand the sizes
    of them. Can you try saving to a partition of, say, less than 640GB?
     
    Andrew Morton, Jan 18, 2011
    #6
  7. Barbara Clark

    Kele Guest

    B.,

    I have PS7 on XP and don't have the scratch disc error but can make the
    error occur by changing the scratch disc settings:

    Edit > Preferences > Plugins & ScratchDisk

    If I check the Additional Plugins Directory, I get a scratch disk error
    (uncheck it)

    If I select the C:/ under any of the Scratch Disks 1st, 2nd, 3rd, 4th,
    pull-down menus I get a scratch disk error.

    I get no scratch disc errors if the Scratch Disk settings are as follows:

    First: Startup
    Second thru Forth: None

    Note-1: I have only the two Scratch Disk pull-down menu options, Start-up
    and C:/. From what I understand, ideally a separate drive is used for PS
    scratch Disk (virtual memory); a drive partition can also be used. I've
    never had a dedicated Scratch Drive or partition.

    Note-2: If you continue to get the error, try defragmenting your drive(s).
    Apparently, PS needs a part of the drive that is continuous (free of file
    separation - fragmented); if the allocated space PS uses on the drive is
    fragmented, it makes sense the error you receive, "disk full". It also
    makes sense your drive is fragmented having just loaded programz onto a new
    PC. To defrag, I use http://www.auslogics.com/en/software/disk-defrag/ on a
    Win7 PC and I don't use Window's own (one or the other not both).

    Note-3: If you partition as Andrew mentions, use max 200 GB partition size
    (it's in the PS7 Help).



    -------------------
    I just bought new PC and I'm trying to move my apps from my old xp
    machine to new windows 7. I installed PS7 but when I open it, PS gives
    an error saying the scratch disk is full. I have 1.5 TB of disk,
    mostly empty. I've not even configured the scratch disk yet. PS just
    displays the message and does not allow me to access the program so I
    can't change it if I wanted to. I'm thinking it has something to do
    with the file permissions and security, which is giving me nightmares
    in win 7. I'm the administrator and owner of all of this stuff so it
    should not be giving me restrictions. Don't know for sure if this is
    the problem but perhaps someone has a solution.

    I have an intel DX58so mb, 16 gb ram, 1.5 tb hdd, core i7 960 3.2 GHz
    with 5870 Radeon graphics.

    Thanks,
    Barb
     
    Kele, Jan 18, 2011
    #7
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