Upgrade CS3 problem fixed (was shutting down when opening a doc andan image together)

Discussion in 'Photoshop Tutorials' started by Tiz Me, Apr 22, 2008.

  1. Tiz Me

    Tiz Me Guest

    I thought I would post this as it may save someone else time as it
    took a while to sort it out.

    We did an upgrade from CS2 to CS3 at work. We uninstalled CS3 but when
    using PS CS3 it kept on shutting down when I opened a new document. I
    could open an image (jpg) but if I tried to open a new doc as well it
    would shut down.

    We looked at the installed programs and it seems CS2 did not uninstall
    and there was Photoshop elements there as well. We uninstalled both
    successfully and reinstalled the CS3 suit with the same result. We
    then uninstalled PS only and reinstalled and still no luck.

    Browsing the Internet it was suggested that it may be the Bluetooth
    mouse and so tried a normal one – still no luck.

    It turns out that the problem was that the default printer setting
    interfered with Photoshop. We switched it to default to Adobe PDF and
    hey presto!
    Tiz Me, Apr 22, 2008
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