venting- CS2 upgrade frustration

Discussion in 'Digital SLR' started by Sionnach, Jan 21, 2006.

  1. Sionnach

    Sionnach Guest

    Just have to vent somewhere about the SERIOUSLY irritating fact that the
    CS2 upgrade BOX simply says "requires previous version to install"... but
    when one actually goes to install it, it informs you that said previous
    version must be at least version 5.5. Needless to say, given my topic
    header, I have 5.0. :p

    Only redeeming factor is that I only paid $80 for the upgrade (had a 20%
    off coupon, plus a couple of gift cards), so if I end up having to re-sell
    it (since of course the store's not going to take it back now that it's
    opened) I at least won't lose any money...

    but still... GRRRRRR.
     
    Sionnach, Jan 21, 2006
    #1
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  2. That's annoying. CS upgrades from 5.0 or later, so you could perhaps
    upgrade to CS and then to CS2 (but of course at greater cost).
     
    David Dyer-Bennet, Jan 21, 2006
    #2
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  3. I have 5.0. :p



    Ok. Reality check here. I *KNOW* I am going to get slammed for this but
    jesus in your position I would be straight onto Kazaa/bittorrent and
    downloading version 5.5/6.0.

    You own 5.0, so you missed out on the upgrade to 5.5. It doesn't sound like
    you're a software pirate - so I think in these circumstances you 'deserve'
    to get your CS2 working.

    My conscience wouldln't have any problem, but thats jaded old me.
     
    Steve Franklin, Jan 21, 2006
    #3
  4. Sionnach

    John Bean Guest

    It needs that to *automatically* install.
    Call Adobe support (free for installation issues) and as
    long as you have the details (serial number, etc) of the
    original version 5 that you have they'll talk you through
    the manual installation.
     
    John Bean, Jan 21, 2006
    #4
  5. Sionnach

    JPS Guest

    In message <>,
    If I remember correctly, there was something about having to call Adobe
    to get the activation code for older versions.
    --
     
    JPS, Jan 21, 2006
    #5
  6. Have you contacted Adobe?

    They say: " Adobe Photoshop CS2 Upgrade
    To install this upgrade successfully, you will need a licensed version
    of any version of Adobe Photoshop, on the same platform as this
    purchase. "

    http://store.adobe.com/store/products/master.jhtml?id=catPhotoshopUpgrade

    Here's the number to contact regarding upgrading from 4.0 and earlier.

    http://graphicssoft.about.com/cs/photoshop/a/upgradetips.htm


    **********************************************************

    "A combat photographer should be able to make you see the
    color of blood in black and white"


    David Douglas Duncan
    Speaking on why in Vietnam
    he worked only in black and white
    http://www.hrc.utexas.edu/exhibitions/online/ddd/
     
    John A. Stovall, Jan 21, 2006
    #6
  7. That may be his problem.


    **********************************************************

    "A combat photographer should be able to make you see the
    color of blood in black and white"


    David Douglas Duncan
    Speaking on why in Vietnam
    he worked only in black and white
    http://www.hrc.utexas.edu/exhibitions/online/ddd/
     
    John A. Stovall, Jan 21, 2006
    #7
  8. Sionnach

    tomm42 Guest

    In the US Adobe has a 24/7 call in service. I have had problems with
    both Photoshop and Acrobat, they walked me trough the upgrade, with
    Acrobat 5 they didn't have direct upgrades from anything but Acrobat4,
    I had Acrobat 3, there was a code I could enter to bypass not having
    the correct disk. Happened when I upgraded between Acrobat 5 and 6 too.
    Adobe had people on at 5pm Sunday night. When you enter a nonsupported
    disk, the installation process give a phone number to call. Just call
    it and 5 minutes later your problem is solved. With Photoshop I had a
    severe computer problem where I had to install Photoshop on a 3rd
    computer, Adobe heard my case on the same call in # and allowed it.

    Tom
     
    tomm42, Jan 21, 2006
    #8
  9. Sionnach

    C J Southern Guest

    Only redeeming factor is that I only paid $80 for the upgrade (had a 20%
    Plan "C" might be to scout around for a super-cheap upgrade that get's you
    up to V5.5?
     
    C J Southern, Jan 21, 2006
    #9
  10. Sionnach

    Sionnach Guest


    Re-reading, I realize I didn't mention that I'd already thought of that.
    <G> Which it's actually plan "B" at the moment; plan "A" is to borrow a
    friend's 5.5 IF he can find his CD.
     
    Sionnach, Jan 21, 2006
    #10
  11. Sionnach

    Slack™ Guest

    That's almost exactly what I did with my legal copy of MS Office when it
    told me to install SP2 first.
    _____
    Slack
     
    Slack™, Jan 22, 2006
    #11
  12. Sionnach

    Sionnach Guest

    Erm - what may be whose problem? If you're referring to me having a
    conscience, just fyi, the correct pronoun is her. (Yes, I know, I'm always
    forgetting to sign my posts. <G>)
    And yes, conscience would be part of it... not as much, however, as the
    facts that
    1. I don't have Kazaa, BitTorrent, or anything of the like installed
    2. I'm on dial-up at home
    and 3. I prefer not to risk the viruses, spyware, etc. that tend to run
    rampant in "warez".
     
    Sionnach, Jan 22, 2006
    #12
  13. Sionnach

    Hunt Guest

    As others have said, "call Adobe." When I went from AI v3 to v6 via upgrade,
    the built-in database of allowable S/Ns did not go back that far. In moments,
    Adobe AI Tech Support had me up and running with only about two command line
    insertions. Whole thing took less time, than the Activation process with CS/
    CS2. With any licensed ver of PS, you can upgrade, without the full path of
    products. No problem, no muss, no hassles. One phone call does it all.

    Hunt
     
    Hunt, Jan 24, 2006
    #13
  14. Sionnach

    Sionnach Guest

    Wasn't necessary; I borrowed a friend's 5.5 disc, which is legitimate
    since I DO legally have 5.0, the install simply didn't recognize it.
    I prefer not to call help desks if I can possibly avoid it... for the
    simple reason that I always end up with a stiff neck from being on hold. (I
    have some minor neck issues from an old judo injury.)
    There's also the fact that IME, one often has to call back several times
    before finding the one person who either speaks good enough English to
    actually comprehend what I'm asking, and/or actually has a clue....
    May not be true of Adobe's help desk, but that's my general past
    experience.

    Incidentally, while I appreciate people wanting to help, I wasn't
    particularly asking for advice, just - as my subject line said - venting my
    irritation at running into an unexpected snag due to Adobe's lack of
    communication.
    It should spell out **on the box** that if you have 5.0 or lower, you will
    need to call Adobe for assistance, and it also ought to give you that
    information as part of the install program - IOW, it should give a message
    to the effect of "If you have an earlier version, call Adobe at <fitb 800
    #>".

    I spent 5 years doing customer service and tech support for CompUSA, and
    that sort of non-communication is inexcusable IMO.

    Well... inserting command lines is NOT a hassle-free process for many
    people - would be for me (aside from the nuisance factor & the literal pain
    in the neck), but not for others.

    And I'd be interested in knowing how long it took from the time you dialed
    that 800 number until the time you actually had a human being on the line.
    <G>

    Sarah F.
     
    Sionnach, Jan 25, 2006
    #14
  15. Sionnach

    george Guest

    Why don't you call Adobe? If it didn't say 5.5 or higher on the outside of
    the box and they see you came be all your software legally, I'd think they'd
    do something for you. (The Apple store told me that they even sometimes
    work out something with Windows users who switch to Apple so that you don't
    have to buy the full version in the event you do a platform switch...so, I
    guess anything is possible.)
     
    george, Jan 25, 2006
    #15
  16. Sionnach

    george Guest

    That's good to hear. I've always found them to be very reasonable.
     
    george, Jan 25, 2006
    #16
  17. Sionnach

    george Guest

    I've always gotten someone first try and English as a primary language.
    Don't you know that is the number one complaint of women with men...women
    want to vent to someone and men think they want a solution and offer one.
    Maybe we need an alt.venting newsgroup, that way you'll only get sympathy
    I agree.
    Not one of the bastions of superb service IMHO. The only time I've ever
    gotten action out of CompUSA is when I've been cc'ing the Attorney
    General...and I HAVE done that with them.
    I've never had anything but a human on the line at Adobe...but the first one
    gets info to figure out where to route you. Initial installation issues get
    thru immediately. Longest wait I've had for a tech person...don't know
    exactly, but certainly not over 5 minutes and if they know there is a wait,
    they offer to take your number and call you back...and they DO. But, glad
    you found a solution that you are happy with...
     
    george, Jan 25, 2006
    #17
  18. Sionnach

    Sionnach Guest

    That's good to know for future reference - sounds like they may actually

    Heh. Yeah, that is the classic pattern... although I have to say, my S.O.
    In general, I agree. And when they DO have good people, like myself & some
    of the guys I worked with, we end up leaving because the company frustrates
    the hell out of us with stupid policies...
    But my point was that, having worked in the industry, I find the lack of
    clear information inexcusable.

    Just out of curiosity, what was the issue?
    Also very good to know for future reference!

    Thanks.
     
    Sionnach, Jan 25, 2006
    #18
  19. Sionnach

    george Guest

    Rebates...lack of availability of their website w/forms (only their forms
    could be used)...lack of time due to their website being down from the time
    I purchased to beyond the deadline to apply...cc'ing the Attorney General on
    EVERYTHING kept them honest.
    (Sorry about kurtness, I gave a detailed response and it didn't go
    thru...testing to see if firewall is right now.)
     
    george, Jan 26, 2006
    #19
  20. Sionnach

    Guest Guest

    Sionnach writes:

    Sionnach> Just have to vent somewhere about the SERIOUSLY irritating fact that the
    Sionnach> CS2 upgrade BOX simply says "requires previous version to install"... but
    Sionnach> when one actually goes to install it, it informs you that said previous
    Sionnach> version must be at least version 5.5. Needless to say, given my topic
    Sionnach> header, I have 5.0. :p

    I believe you just need to call Adobe Customer service to
    get a valid key.

    Sionnach> Only redeeming factor is that I only paid $80 for the upgrade (had a 20%
    Sionnach> off coupon, plus a couple of gift cards), so if I end up having to re-sell
    Sionnach> it (since of course the store's not going to take it back now that it's
    Sionnach> opened) I at least won't lose any money...

    Sionnach> but still... GRRRRRR.
     
    Guest, Jan 30, 2006
    #20
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