Visioneer 5820 USB scanner

Discussion in 'Scanners' started by G.T TYSON, Aug 17, 2003.

  1. G.T TYSON

    G.T TYSON Guest

    The purpose of this post is to warn anyone considering purchasing a
    Visioneer 5820 USB scanner. Save your money. The 5820, at least the
    one I have, is a POS of the highest order.
    I purchased it to scan 35mm slides. Whenever I attempt to scan
    anything, an error message pops up telling me I need to first unlock it
    before it can operate. I have looked on all sides of the unit and there
    simply ain't no lock on it.
    I contacted Visioneer's tech support department and they made vague
    excuses about "calibration" and "software issues" with that particular
    model. They sent me a replacement CD with what they said was updated and
    unbugged software. It worked fine for about a week and I thought my
    problems were over. Then it went back to displaying the aforementioned
    error message about the lock whenever I tried to scan something and it
    has refused to function at all since then.
    I have made several attempts to contact Visioneer's customer support
    department since then, and it seems they are stonewalling me in the hope
    I will hush and go away. Apparently they "no longer support" the 5820
    scanner.
    This thing is a complete lemon. I will be purchasing a new flatbed
    scanner soon, but it will be a cold day in hell before I purchase
    another Visioneer product.
    I hope someone at Visioneer reads this.

    GTTyson
     
    G.T TYSON, Aug 17, 2003
    #1
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  2. G.T TYSON

    J.M. Burns Guest

    Whenever I attempt to scan
    My Visioneer has a lock on the bottom. You might want to check there.
     
    J.M. Burns, Aug 17, 2003
    #2
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  3. G.T TYSON

    G.T TYSON Guest

    Is it a 5820?
    The 5820 HAS no lock. I have had several people, IT professionals all,
    look at the bottom, top and sides. Unless it is something internal that
    you have to unscrew things to get at, the 5820 has no lock.

    gtt
     
    G.T TYSON, Aug 17, 2003
    #3
  4. G.T TYSON

    G.T TYSON Guest

    It's all sort of a moot point now anyway. I bought an Epsom 2400
    scanner today and it works perfectly. This one HAS an external shipping
    lock supplied with impossible-to-miss instructions on how to unlock it.
    The light on the scanning bar also goes out if not used within ten
    minutes, unlike the 5820 which stayed on all the time even when the
    computer was powered down.
    Apparently I am not the only one who's had trouble with the 5820.
    Check out:

    http://www.pcphotoreview.com/PRD_135798_1755crx.aspx

    for what other disgruntled users have to say about the 5820.


    GTT

    J.M. Burns wrote:

    Is it a 5820?
    The 5820 HAS no lock. I have had several people, IT professionals all,
    look at the bottom, top and sides. Unless it is something internal that
    you have to unscrew things to get at, the 5820 has no lock.<


    No it was not a 5820. I have a couple of suggestions though based on
    pastexperience with Visioneer.

    You may get resolution of the problem by email if you relate the details
    of your entire experience with the product. In the case of my old
    3100, they agreed to double the warranty because they were unable to get
    a minor driver issue straightened out for all users.


    I suspect the driver or it's install routine is the source of the error
    message and that you are stuck with having Visioneer provide resolution.

    However, if the problem is not the driver, a solution would be to use
    another scanning program, Windows has XP has scanning software for example.
     
    G.T TYSON, Aug 20, 2003
    #4
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