Why?

Discussion in 'Digital Cameras' started by Tony Cooper, Feb 17, 2014.

  1. Tony Cooper

    Tony Cooper Guest

    I've just installed the CC version of CS6 and LR5. LR5 went well, but
    CS6 had a glitch. I placed a call to the Adobe customer support line
    and was connected to Anuj.

    Correcting the problem took about an hour, and Anuj had to take over
    my computer and do magic things.

    Part of that hour was me asking Anuj to repeat the instructions.
    Anuj's English was so accented that much of what he said was not
    understandable the first few times.

    I understand the cost advantages of out-sourcing, but surely there are
    people in wherever Anuj is from that speak better English. I just
    wonder why Adobe is content to irritate American users by not
    screening their cs people better for fluency.

    I'll hasten to point out, though, that Anuj was extremely patient and
    did solve the problem.

    I don't seem to have the Installer for NIK, so I emailed NIK software.
    The auto-returned that it takes two days for them to respond.
     
    Tony Cooper, Feb 17, 2014
    #1
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  2. Tony Cooper

    me Guest


    Wait until you go through the same thing with your natural gas
    supplier as I did several years ago. Thanks for nothing Dominion.com!
     
    me, Feb 17, 2014
    #2
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  3. Tony Cooper

    Savageduck Guest

    The CS6 download/update via CC just updates your installed version of
    CS6 ACR. Adobe keeps the CS6 ACR updated, but without some of the
    features to be found in the CC ACR and LR5.

    As far as NIK is concerned all you should have to do is install the NIK
    trial installer. I used the installer NIK sent me when the Google
    purchase took place. I believe Peter used the Trial installer, which
    recognized that he had a purchased version installed.

    Anyway here is the link NIK sent me on 3/25/2013:
    <
    http://click.mailus.niksoftware.com...18995c0ecef0e5b6545ea5e0275cf334479da8f5aa119
     
    Savageduck, Feb 17, 2014
    #3
  4. Tony Cooper

    Savageduck Guest

    Welcome on board the CC!!

    The above link should just start the Windows version download. That
    email had links to both the Mac and Windows versions.

    I just save that type of email correspondence in a mail folder labeled
    "Registrations" where I have a bunch of useful "Keys", "serial
    numbers", "installer URLs", and potentially usefully correspondence
    from vendors who's product/services I use.
    So I have that NIK email, and stuff such as my Adobe CS6 registration
    number, bought as a download version back in May 3013, and the CC
    confirmation email with my order number dated 11/11/2013.
     
    Savageduck, Feb 17, 2014
    #4
  5. Tony Cooper

    Savageduck Guest

    Here is the email from NIK:
    < https://dl.dropbox.com/u/1295663/FileChute/screenshot_597.jpg >
     
    Savageduck, Feb 18, 2014
    #5
  6. Tony Cooper

    Eric Stevens Guest

    An .EXE file?
     
    Eric Stevens, Feb 18, 2014
    #6
  7. Tony Cooper

    Savageduck Guest

    That is the Windows installer provided by NIK.
    < https://dl.dropbox.com/u/1295663/FileChute/screenshot_597.jpg >

    I have no reason to post it other than to pass on the NIK installers
    provided to me. I agree that it might seem strange that a Mac user is
    even within smelling distance of an ,EXE file, but they provide both
    versions to me, and I was just passing it along to Tony.
    The Mac installer is delivered as a .dmg.
     
    Savageduck, Feb 18, 2014
    #7
  8. Tony Cooper

    PeterN Guest

    Sounds like the issue was his accent, not his fluency.


    I admit to annoyance when they want to make make me go through steps I
    already took.



    Just reinstall the trial copy. All will be well. (That is if you still
    have your old copy installed.
     
    PeterN, Feb 18, 2014
    #8
  9. Tony Cooper

    Whisky-dave Guest



    A few friends have had that problem (not with adobe) it was with their internet and the advice appears to be if yuo phone outside normal busimess hours you'll get sent to india so best to take a day off work and phone from home during 9-5.


    propbably to save money, if it were the gov. UK they'd have a host of nationalisties you could request understandable English would be at the bottom of the list.
     
    Whisky-dave, Feb 18, 2014
    #9
  10. Tony Cooper

    Tony Cooper Guest

    Good point, Peter. It was his accent, not his fluency.
     
    Tony Cooper, Feb 18, 2014
    #10
  11. Tony Cooper

    Eric Stevens Guest

    There are parts of the world where there are so many languages that
    English has been a common language. At least the words and grammar are
    used but the accent usually tends to be the original.

    Having said that, some of the most impressive English I have ever
    heard came from a 13 year old boy in the north of Norway. I could not
    at first believe he was a local. He later explained he was taught his
    English in school and as far as he was concerned, his whole class
    spoke English equally well. Mind you, I would expect some Americans to
    have problems with his accent. :)
     
    Eric Stevens, Feb 18, 2014
    #11
  12. Tony Cooper

    Savageduck Guest

    Hell! I have some problems deciphering many accents originating in the
    heart of Fair Albion.
    ....and those folks were allegedly educated in English, in schools in the UK.
     
    Savageduck, Feb 18, 2014
    #12
  13. Tony Cooper

    Tony Cooper Guest

    At one time, I had a person working for me that was from Liverpool.
    Talking to me, he was mostly understandable, but when he was on the
    phone to his wife - also a Liverpuddlian - he could have been speaking
    any language but English.
     
    Tony Cooper, Feb 18, 2014
    #13
  14. Tony Cooper

    Eric Stevens Guest

    So too do. So too do many of the locals.

    There was a contributor to sci.archaeology from Sweden who used to
    claim that her grandfather from some obscure corner of Bohuslan could
    almost understand in his native dialect the 'English' spoken by the
    old people in one of the hidden valleys of Yorkshire. One lot thought
    they were speaking Swedish and the other thought they were speaking
    English. That their speech was not dissimilar is not too surprising
    when you know the history of that part of England.
     
    Eric Stevens, Feb 18, 2014
    #14
  15. Tony Cooper

    PeterN Guest

    And was possibly the basis for one of the songs in My Fair Lady.
     
    PeterN, Feb 18, 2014
    #15
  16. Tony Cooper

    Savageduck Guest

    ....and then there are the Appalachian and Ozark dialects and accents
    with roots in 18th Century Scots-Irish and Anglo-Scottish Border
    dialects. Some of those are unintelligible to those who haven't tuned
    their ears to those tones.
    My wife could never understand a word my cousin D.M. and his wife Stella spoke.
     
    Savageduck, Feb 19, 2014
    #16
  17. Tony Cooper

    Robert Coe Guest

    : On Tue, 18 Feb 2014 09:44:39 -0500, Tony Cooper
    :
    : >On Tue, 18 Feb 2014 06:33:07 -0500, PeterN
    : >
    : >>On 2/17/2014 5:06 PM, Tony Cooper wrote:
    : >>> I've just installed the CC version of CS6 and LR5. LR5 went well, but
    : >>> CS6 had a glitch. I placed a call to the Adobe customer support line
    : >>> and was connected to Anuj.
    : >>>
    : >>> Correcting the problem took about an hour, and Anuj had to take over
    : >>> my computer and do magic things.
    : >>>
    : >>> Part of that hour was me asking Anuj to repeat the instructions.
    : >>> Anuj's English was so accented that much of what he said was not
    : >>> understandable the first few times.
    : >>>
    : >>> I understand the cost advantages of out-sourcing, but surely there are
    : >>> people in wherever Anuj is from that speak better English. I just
    : >>> wonder why Adobe is content to irritate American users by not
    : >>> screening their cs people better for fluency.
    : >>
    : >>Sounds like the issue was his accent, not his fluency.
    : >
    : >Good point, Peter. It was his accent, not his fluency.
    :
    : There are parts of the world where there are so many languages that
    : English has been a common language. At least the words and grammar are
    : used but the accent usually tends to be the original.

    The One Good Thing the British did for India during their generally brutal
    administration was to impose English as a common language. English helped keep
    the country more or less unified after the British left, and more recently it
    has greatly assisted India's ongoing transition into a modern commercial
    society.

    : Having said that, some of the most impressive English I have ever
    : heard came from a 13 year old boy in the north of Norway. I could not
    : at first believe he was a local. He later explained he was taught his
    : English in school and as far as he was concerned, his whole class
    : spoke English equally well. Mind you, I would expect some Americans to
    : have problems with his accent. :)

    I spent a week in Norway about 30 years ago. Most of the people I encountered
    spoke English well, and I had no problem with their accents. Once in a hotel
    restaurant in Trondheim, the waitress greeted me in English. (I guess I looked
    like a foreigner.) Trying to blend in and demonstrate my linguistic prowess, I
    tried to order in Norwegian. The waitress assumed that I didn't speak English
    and switched to German. I know a bit of German, but I knew when I was licked
    and humbly reverted to English.

    Bob
     
    Robert Coe, Feb 23, 2014
    #17
  18. Tony Cooper

    PeterN Guest

    On a trip to Spain everyone we came into contact with spoke English. It
    took me several days to try to my Spanish. I finally worked up the nerve
    and ached directions in Spanish. This sweet looking young girl, looked
    at me, blushed, and said, with a British Accent, "I'm sorry sir, I only
    speak English."
     
    PeterN, Feb 23, 2014
    #18
  19. Tony Cooper

    Eric Stevens Guest

    That's an example of people adopting English to avoid the confusion
    arising from multiple regional languages. I was once in a machine shop
    tool room (in Auckland) where the Indian foreman had been selected,
    not because of his skills, but because he was the only person who
    could speak in their native language to all the other people in the
    room. Apparently, apart from English, there were five languages in
    use.
     
    Eric Stevens, Feb 23, 2014
    #19
  20. Tony Cooper

    Whisky-dave Guest

    Is that all..... most London schools have dozens of languages.
     
    Whisky-dave, Feb 24, 2014
    #20
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